Privacy Policy

6 April 2026

This text is a translation. In the event of any discrepancy, the French version prevails.

ARTICLE 1 – PURPOSE OF THIS POLICY

The purpose of this policy is to inform the customers, prospective customers, suppliers and website users of Thermopro of how their personal data is collected, processed, stored and protected, in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (GDPR) and with Belgian data protection legislation.

ARTICLE 2 – DATA CONTROLLER

The controller of personal data is: Thermopro, whose full contact details are given above.

For any question relating to the protection of your personal data, you can contact us at the following email address: info@thermopro.brussels.

ARTICLE 3 – PERSONAL DATA COLLECTED

Thermopro only collects the data necessary to manage its activities and provide its services.

The data collected may include:

• Identity: surname, first name, title
• Contact details: postal address, telephone number, email address
• Information relating to the intervention: description of the job, intervention address, technical photos where necessary
• Billing data: VAT number, bank details if provided by the customer
• History of interventions and correspondence with the customer

ARTICLE 4 – PURPOSES OF PROCESSING

Personal data is collected and used to:

• Prepare and send quotes, invoices and contractual documents
• Schedule and carry out technical interventions
• Follow up on work and provide after-sales service
• Communicate with the customer before, during and after the intervention
• Respond to requests for information
• Comply with legal, tax and accounting obligations
• Improve the quality of our services

ARTICLE 5 – LEGAL BASIS FOR PROCESSING

Data processing is based on:

• The performance of a contract or of pre-contractual measures (Article 6(1)(b) GDPR)
• Compliance with legal and regulatory obligations (Article 6(1)(c) GDPR)
• Thermopro’s legitimate interest in managing and developing its business (Article 6(1)(f) GDPR)

ARTICLE 6 – RECIPIENTS OF THE DATA

The data collected is used exclusively by Thermopro and is not passed on to any third party, except in the following cases:

• Legal or judicial obligations
• Interventions requiring the use of a subcontractor (for example: parts suppliers, specialist technicians)
• Technical service providers needed to run the website and the booking system (website hosting, email delivery and Google Calendar)
• Google (Google Analytics and Google Ads), only if you accept the related cookies: audience measurement and measuring the effectiveness of our ads

In all cases, the third parties concerned are subject to an obligation of confidentiality and data protection.

ARTICLE 7 – DATA RETENTION PERIOD

Data is kept only for as long as necessary for the purposes mentioned above:

• Customer data: kept for the duration of the contractual relationship, then archived for 10 years to comply with legal tax and accounting obligations
• Prospective customer data: 3 years from the last contact
• Data relating to urgent interventions that did not go ahead: 1 year maximum

ARTICLE 8 – DATA SECURITY

Thermopro implements all appropriate technical and organisational measures to ensure the security and confidentiality of personal data, in order to prevent its loss, alteration, destruction or unauthorised access.

ARTICLE 9 – RIGHTS OF DATA SUBJECTS

In accordance with the GDPR, every data subject has the following rights:

• Right of access: to obtain confirmation that data concerning them is being processed and to receive a copy of it
• Right to rectification: to correct any inaccurate or incomplete data
• Right to erasure: to request the deletion of their data in the cases provided for by law
• Right to restriction of processing: to temporarily restrict the use of the data
• Right to object: to object to processing on legitimate grounds
• Right to data portability: to receive their data in a structured, commonly used format

To exercise these rights, simply send a written request to info@thermopro.brussels or to Thermopro’s postal address, together with proof of identity.

ARTICLE 10 – COMPLAINTS

If you disagree with the way your personal data is used, you may lodge a complaint with the Data Protection Authority (DPA):

• Data Protection Authority (Autorité de protection des données) – Rue de la Presse 35, 1000 Brussels – www.autoriteprotectiondonnees.be

ARTICLE 11 – CHANGES TO THE POLICY

Thermopro reserves the right to amend this Privacy Policy at any time, in particular to comply with legal or regulatory developments. The up-to-date version will always be available on request or on our website.