Frequently asked questions

We operate 24/7 in Brussels and the surrounding area. A certified technician generally comes out within 48 hours, and as quickly as possible for emergencies (major leak, heating breakdown in winter…). A call-out scheduled within 48 hours of the request is subject to an urgent surcharge of €50 excl. VAT.

Both. We work for private customers, but also for businesses, shops, landlords, property managers, letting agencies and architects. Simply select “Business” and enter your VAT number when booking.

Yes, the quote is free when it can be prepared on the basis of the information and photos you send us (for example for a boiler or water heater replacement). When a visit, a technical diagnosis or dismantling is needed to prepare it, these costs are charged in accordance with our general terms and conditions.

Yes. We offer a full service at €130 excl. VAT and a periodic inspection (G1) at €180 excl. VAT, which also includes combustion analysis, burner adjustment and an EPB compliance check. Both are carried out by a G1-certified technician.

Choose your service, a date and then a 3-hour time slot (8am–11am, 11am–2pm or 2pm–5pm). Our technician will arrive during that slot. You will immediately receive a confirmation email with your reference.

All 19 municipalities of the Brussels-Capital Region (Ixelles, Uccle, Schaerbeek, Anderlecht, Etterbeek, Woluwe…) as well as the surrounding area (Zaventem, Vilvoorde, Machelen, Kraainem…). A surcharge of €30 excl. VAT applies outside the Brussels area.

Payment is due at the end of the job. An invoice is issued in the name of the person who placed the order.

Yes. New equipment supplied is covered by the two-year legal warranty, and spare parts fitted inside boilers are guaranteed for six months, in accordance with the manufacturer’s conditions.